Refund policy

At SkinElixir skincare, we prioritize the quality, safety, and hygiene of our skincare products. Due to the personal nature of skincare items, we do not offer exchanges on any products purchased from our store.

Customers are encouraged to carefully review their product selection, skin type, ingredients, and order details before completing their purchase.

Once an order has been processed, packaged, or delivered, we are unable to accept requests for product exchanges.

In the event that you receive an incorrect item or your order arrives damaged, please contact us within 2 days of delivery with your order details and supporting photos in this email seordersfulfillment@gmail.com.We will review the issue and determine the appropriate solution.

By purchasing from SkinElixir Skincare, you acknowledge and agree to this No Exchange Policy.

Thank you for your understanding and continued support.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We do not offer refunds, returns, or exchanges on skincare products once purchased. This policy is in place to protect the health, safety, and quality of our products, as skincare items cannot be resold once they have left our facility.

Customers are responsible for reviewing product details, ingredients, product descriptions, and selecting products suitable for their skin type before placing an order.

Refunds are only eligible  if the product is faulty on our end.